What is your return / exchange policy?

If you are not happy for any reason, please contact us at returns@shoplesnouvelles.com.  Please reference your order number and we will get back to you promptly.  Returns and exchanges are accepted on merchandise within 10 days of confirmed delivery for items that are UNWORN, UNALTERED AND UNWASHED, and with ALL TAGS ATTACHED.  All returns and exchanges require a Return Authorization Number (RAN) prior to being sent to Les Nouvelles.  Once a RAN is issued, return packages must be shipped within 5 days. Please write your RAN on the outside of the box as well as on your packing slip. Items purchased at more than 30% off are considered FINAL SALE and are NOT eligible for return or exchange.  Jewelry and accessories may be returned for store credit only.

Shoes will be accepted only if returned in their original, undamaged shoebox.  Swimwear returns will only be accepted if the hygiene strip has not been removed.

Please note that shipping and handling charges are non-refundable. Shipping costs for exchange will be paid by Les Nouvelles on the first exchange of full price merchandise when the customer uses the return label included. A shipping fee of $10 will be deducted from your total on returns, as well as exchanges that do not meet the above criteria. Packages that arrive COD will either be denied or the COD amount will be deducted from your return or exchange credit at our discretion.

If you have recceived an item as a gift, you may exchange it for store credit to LES NOUVELLES.  This allows you to exchange your unwanted gift for another item by using this credit to place another order online.  The amount is deducted from your next purchase and will be valid for one year.  Please be aware that you will be required to pay any difference in the cost and any additional shipping, taxes or import duties.  Any unused credit will remain on your account till your next purchase.

How do I make a return or exchange?

Returning or exchanging merchandise at Les Nouvelles is easy. There are four steps:

  1. Send an email to returns@shoplesnouvelles.com within 10 days of delivery that includes (1) your invoice number, (2) your request for either exchange or return and (3) a brief explanation for the request. Once approved, we will issue you a Return Authorization Number (RAN).
  2. Write your RAN on the outside of your box near the label. Packages received without a RAN will be returned to you.
  3. Securely pack and seal the return merchandise and Return or Exchange slip in an appropriate shipping box or envelope.
  4. Apply the prepaid shipping label included in your original package and drop your return package at a FedEx location (look up your nearest location here: http://www.fedex.com//Dropoff/start).