What are your processing and shipping guidelines?

Orders placed Monday-Friday before 1 PM ET will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 1 PM ET will begin processing the next business day. Les Nouvelles will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Our carriers are unable to deliver to APO/FPO addresses or P.O. Boxes. We do not offer Saturday delivery.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS

What are your shipping costs and methods?

Order Total

Ground

2 Day

Next Day

$0 - $500

FREE!

$10.00

$30.00

$500 - $750

FREE!

FREE!

$30.00

$750 +

FREE!

FREE!

FREE!

APO/FPO & P.O. Boxes

Not Available

Not Available

Not Available

All orders are shipped via FedEx Ground or FedEx Express service. Risk of loss and title for merchandise will pass to you upon our delivery to the carrier. Les Nouvelles offers free ground shipping on all orders shipped within the 48 contiguous states, free Two Day service for orders over $500 and free next day shipping for orders over $750. Sale items are excluded from free 2 Day or Next Day shipping offers when calculating order size.

Alaska and Hawaii customers, please note that available options include 2 Day and Next Day service. Shipping charges for deliveries to Alaska and Hawaii are subject to a $10 surcharge in addition to the rates listed above.

If you decide to refuse any shipments from Les Nouvelles, you are responsible for the original shipping charges to you, any and the cost of returning the package to Les Nouvelles. This amount will be subtracted from your merchandise refund. Packages returned to us for failed delivery (after 3 failed delivery attempts) will be subject to a $10 fee to reship the order. This fee also applies to any orders requiring a change of address subsequent to shipment.

If you have any shipping and handling questions or comments please contact us at info@shoplesnouvelles.com or 1-888-352-0683.

Do you ship internationally?

Yes!  Les Nouvelles ships globally.  To place an order for international shipment, browse our web site and add items to your cart as usual. On the shopping cart page, there is a button that reads "International Orders." After you have added all the items you wish to purchase to your cart, click that button and fill in the required information.

Once you check out, your order will be forwarded to us for processing.  Packages are sent by USPS Priority International at a cost of $30.  Typical transit time is between 6-10 business days, but occasionally items can experience customs delays of several weeks.

Les Nouvelles is not responsible for any fees charged by customs. If you refuse any shipments from Les Nouvelles you are responsible for for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Les Nouvelles.